The New York City Department Of Health And Mental Hygiene
Stop Bed Bugs in Hotels Safely
How Should A Hotel Respond When A Guest Complains About Bed Bugs?
Have a plan in place to address bed bug infestations as soon as they occur, and train staff accordingly.
When a guest complains, hotels should:
- Immediately offer a new room to the guest.
- Provide a fact sheet about bed bugs.
- Reassure the guest that bed bugs are not known to spread disease.
- Offer to launder the guest’s clothes. Potentially infested clothing and bedding should be washed separately in the hottest water and dried on the hottest cycle that is safe for the materials.
- Bring in a licensed pest control professional for a complete inspection and treatment of the room.
- Don’t use the infested room until a pest control professional certifies it free of bed bugs.
How Can Hotels Get Rid Of Bed Bugs?
- Thoroughly inspect the guest’s luggage and clothing, as well as the infested hotel room and the new room to which the guest was moved.
- If a room is infested, all machine-washable bedding, curtains, rugs, towels, and bathrobes should be cleaned separately in the hottest water and dried on the hottest recommended cycle. Dry clean materials if required.
- Scrub mattress seams with a stiff brush to dislodge bed bugs and their eggs.
- To remove some bed bugs and eggs, use a heavy duty HEPA vacuum on the mattress, bed frame, furniture, floor and carpet. Pay special attention to cracks and spaces. Discard the used vacuum bag in a sealed plastic bag before using the vacuum in another room.
- Place infested mattresses or box springs in zippered plastic covers and store them for at least one year before using them again.
- Securely bag all discarded materials to prevent further infestation.
- Repair cracks in plaster and loose wallpaper.
- Seal cracks around the baseboards of the room completely with caulking material.
- Treat the room with special cleaning products and/or pesticides, if necessary. (Pest control products may only be used by professionals licensed by the New York State Department of Environmental Conservation.)
- Reinspect the room periodically to ensure that bed bugs are gone.
- Make a visual inspection for bed bugs part of the staff’s cleaning routine every time a room is vacated.
Are Pesticides Necessary For Getting Rid Of Bed Bugs?
- Uses the least toxic pesticide that will be effective, and avoids “insecticide bombs” and “foggers” since they can spread hazardous chemicals throughout rooms.
- Follows the directions on product labels.
- Advises your hotel staff to stay out of treated rooms until it is safe to reenter.
- Treats mattresses and upholstered furniture with pesticides only if necessary, and only by applying small amounts of pesticides on seams only. Pesticides should never be sprayed on top of mattresses or sitting surfaces.
How Can I Keep The Hotel’s Furniture From Spreading Infestation?
- Never resell or donate infested furniture.
- When you throw away an infested mattress, box spring, or other items:
- Cut holes in it so it can’t be reused.
- Seal it in a large plastic bag to prevent spread of the bed bugs or eggs during transport.
- Tape a sign to it that says, “Infested with Bed Bugs.”
For more information, visit www.nyc.gov/health
Exterminators must be licensed by the New York
State Department of Environmental Conservation.
Ask the exterminator to see a copy of the license,
Call 718-482-4994, or visit